Artificial intelligence (AI) is having a big influence on the workplace, particularly among those who utilize technology on a regular basis. A recent HP poll indicated that AI users had a better relationship with their work than non-users. The poll, conducted as part of HP’s Work Relationship Index, included responses from 15,600 employees and yielded some intriguing insights on how artificial intelligence is affecting the modern workplace.
According to the poll, knowledge workers who utilize AI had an 11-point higher level of job satisfaction than their counterparts who do not use AI technologies. The great majority (90%) of AI users reported that these products helped them save time. Furthermore, 85% indicated that AI enabled people to focus on more essential duties, while 84% stated that it increased their creativity. Surprisingly, 83% of AI users reported that these technologies made their work more fun.
While many employees like how AI improves their work, some are concerned about the possible drawbacks, notably job security. As AI continues to automate processes, some fear it may lead to less human contact and perhaps layoffs. Christoph Wollersheim, a consultant at the leadership consultancy firm Egon Zehnder, stated that while AI has great benefits, it may potentially undermine personal professional connections as automation replaces human interactions.
Another major conclusion from the HP poll is the increasing need for artificial intelligence in the workplace. Approximately two-thirds of the employees polled expressed a desire for increased access to their preferred technology, including AI tools. AI usage has increased dramatically, with 66% of people familiar with the technology now employing it in their professions, up from 38% last year. Furthermore, 68% of AI-savvy individuals reported that these technologies provided them with new chances to enjoy their work more.
According to Benjamin Humphrey, CEO of software development company Dovetail, AI has the potential to favorably transform workplace relations if deployed responsibly and wisely. He emphasized that, when utilized effectively, AI can create a more interesting, productive, and rewarding workplace. However, both technological and human issues must be carefully considered.
Another research conducted by the National Bureau of Economic Research in 2023 validates AI’s productivity gains. The study looked at the performance of 5,000 customer service representatives who had access to a conversational AI tool. The results showed that productivity, as measured by the number of issues handled per hour, improved by 14%. Surprisingly, the tool had the greatest impact on fresher and less-skilled workers, who witnessed a 34% productivity increase, while more experienced individuals were less affected.
Fresia Jackson, a principal research scientist at Culture Amp, underlined that firms that support safe AI deployment will witness increased productivity and employee happiness. She stated that when workers can utilize AI to handle monotonous chores, they may devote more time to creative and critical thinking activities, therefore strengthening their relationship with their work.
Overall, the study emphasizes AI’s good potential in the workplace, as well as the importance of careful adoption to minimize undesirable outcomes.
Source: Rachel Dalloo, originally published on Quartz. You can check out the full article here.
Hi, I'm Voss Xolani, and I'm passionate about all things AI. With many years of experience in the tech industry, I specialize in explaining the functionality and benefits of AI-powered software for both businesses and individual users. My content explores the latest AI tools, offering practical insights on how they can streamline workflows, boost productivity, and drive innovation. I also review new software solutions to help readers understand their features and applications. Beyond that, I stay up-to-date with AI trends and experiment with emerging technologies to provide the most relevant information.